What's the role?
The purpose of the role is to manage transportation and dangerous goods management tasks of higher complexity. Develops transportation conceps to fulfill the demand of customers, analyzes the transport market, and negotiates with carriers. Drives continuous improvement, completes root cause analysis, and identifies solutions.
Scope: Elevated individual contributor role in transportation; previous professional experience in transportation required
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
Your role at Hilti
- Centrally manages productivity KPIs for the Customer Pick-ups and Deliveries from/at customer sites and Stock Transfer between Hilti Locations
- Ensuring transport quality and controlling of delivery performance (Carrier Reliability). Active control for customer deliveries, Distribution centres & Hilti Centre replenishment
- Track and drive for continuous improvement across all defined Goals/KPI/metrics
- Business Process Improvement (BPM) across Supply Chain Processes
- Deep dive into key areas to arrive at actionable insights with an intense data driven approach
- Responsible for Pan-India escalations from Sales/other teams related to Pick-up/deliveries or other related issues through coordination with carrier partners and internal Teams
- Provide inputs to Regional/Central Teams on current trend/issues in region
- Be a key participant in network review and capacity assessment exercises
- Timely resolution of customer complaints (Service Requests) through coordination with CCH (Customer Complaint Handling Team), carriers and internal teams
- Implement solutions for specific customer needs (job-site delivery, same-day, etc.)
- Ensure Legal Compliance such as E-way bill part B etc.
- Responsible for Proof of Delivery reconciliation across all delivery legs
- Responsible for Cheque reconciliation with carriers and finance team
- Participate in Monthly review meetings with carriers
- People manager leading a team of 3+ members
- Build a culture of ownership and empowerment within Team
- Develop, mentor and motivate the team for better efficiency and best results.
Known for our focus on providing fulfilling careers and a culture of Performance with Care, we are Ranked 16 th amongst India’s Best Workplaces and 17th Among Asia’s Best Workplaces by Great Place to Work Institute® .
Watch these videos to know more:
Celebrating 25 years of Hilti India in style - https://youtu.be/oR4WFxYDsKQ
Hear what our employees have to say on Hilti India's legacy | #25YearsOfHilti - https://youtu.be/8k8qg8JoUaw
Hilti India – A great place to work for Women - https://youtu.be/gq3uliJy3c0
What do we offer?
Your responsibilities will be great and, with them, we’ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results.
We’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process which enables your career progression as soon as you’re ready for the next challenge.
What you need is:
- 2-3 Experience in Supply Chain- (preferably Transportation & Logistics) /Project Management.
- MBA from Tier 1/2 institutes
- Knowledge of IT including SAP and Microsoft Office
- Must be able to work independently and as well as a team player
- Strong analytical, conceptualization and problem-solving skills
- Process Excellent communication and interpersonal skills
- High sense of accountability and ownership; Self-motivated
Why should you apply?
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork, ability and competitive drive, no matter what your background.
